We’re currently experiencing difficulties with our Internet Banking and the GMCU App. Our team are working on a fix now. We apologise for any inconvenience. Need help in the meantime? Call us on 1800 694 628, send us a message or visit us in branch.
Find the category on the left hand side below to get started.
You can activate your new or replacement GMCU debit card using:
If you don’t have access to Internet Banking or the Mobile Banking app, please contact your local GMCU branch for assistance.
Activate via Internet Banking:
Activate via the GMCU Mobile Banking app:
Once your card is activated, you can start using the physical card to make purchases. You may also need to update any existing direct debits with your new card details.
To add your card to a digital wallet, follow the instructions for your device:
If you’ve received a replacement card and your previous card was already set up in Apple Pay or Google Pay, your new card will be automatically added to your digital wallet.
A Personal Identification Number (PIN) is a four-digit security access code that allows you to utilise your physical card for making purchases and withdrawals at retail locations and ATMs.
If you have forgotten your card PIN or wish to obtain a new one, you may change it through GMCU Internet Banking or the GMCU Mobile Banking app.
Change your PIN using Internet Banking:
Change your PIN using our app:
Your PIN will then be changed successfully.
The amount of money you can withdraw from your account via Visa Debit or EFTPOS is only limited by the balance in your account.
If there is a transaction on your Visa Debit account that you have not authorised, you may be able to apply for a Visa Chargeback to have that transaction refunded. Contact a gmcu branch to find out how.
From within the gmcu App, you can lock or unlock your Visa Debit card to prevent it being used by someone else.
You can report a lost or stolen Visa Debit card via Internet Banking, the gmcu App, by calling a gmcu branch or the 24-hour Visa Card Hotline on 1800 648 027.
Alternatively, you can report your card and arrange a replacement by calling Vigil Fraud Monitoring Services on 1300 705 750.
Click here to review the terms and conditions for Visa Debit cards.
It’s important that gmcu has your correct mobile number. If we don’t have your correct number, the transaction will not proceed. If you need to update your contact details, please update your details via Internet Banking, or you can call or visit your local branch.
You can update your details via Internet Banking, or you can call or visit your local branch.
gmcu Visa Debit card holders are automatically registered for this free service.
Your records will be updated immediately, however Visa Secure files will not be updated until the following day.
Get in touch with us before you go overseas and we can help make sure your online transactions will proceed. Check with your phone service provider that you have global roaming activated to be able to receive SMS messages while overseas. For more information about Visa Secure, click here or call your local branch.
