Careers at GMCU

At GMCU, we’re more than a financial institution - we’re a community. Proudly member-owned and deeply connected to the Goulburn Valley since 1955, we’ve built a reputation for being a genuine banking alternative that puts its members and communities first. We’re purpose driven - and we reinvest our profits back into better products, smarter services, and stronger local communities. When you join GMCU, you’re joining a team that values authenticity, collaboration, and making a real difference in the communities that we live and operate in. 

Lead, inspire and shape culture

As the Head of People & Culture you will lead the development, implementation and monitoring of People & Culture strategies that support the successful delivery of GMCU’s Strategic Plan and priorities.

As a key part of GMCU’s Senior Leadership Team, you’ll oversee all People functions, including Workplace Health, Safety & Wellbeing, recruitment and retention, workplace relations, performance management, and learning and development. Working closely with the Executive team, you’ll also play a key role in fostering employee engagement and building a strong, values-driven organisational culture.

About You

• You Live and breathe our values: You demonstrate a genuine commitment to purpose-led delivery and embody GMCU’s values of Stronger Together, Ambition & Growth, Enabling Members & Communities, and Genuine & Authentic.
• You’re professionally qualified: You hold relevant tertiary qualifications in Human Resources, Industrial Relations or a related business discipline.
• You think strategically: You bring strong business acumen and the ability to develop, implement and evaluate workforce and organisational strategies aligned to broader business objectives.
• You lead with impact: You have a proven ability to lead, motivate and develop diverse teams, fostering a high-performing, inclusive and values-driven culture.
• You build capability: You are experienced in coaching, mentoring and delivering professional development programs that uplift team capability and drive organisational success.
• You know your frameworks: You have a strong understanding of HR, IR and Workplace Health & Safety legislation, and experience applying and evolving policies, procedures and business-wide frameworks to ensure compliance and best practice.
• You communicate with influence: You demonstrate excellent communication and interpersonal skills, with the ability to build strong relationships across a wide range of internal and external stakeholders, including community organisations.
• You present with confidence: You have experience preparing and delivering high-quality reports and insights to a variety of audiences, including Board and management, to support informed decision-making.

You’re ready to take the next step! Meeting GMCU’s pre-employment requirements is just the beginning of your journey with us. For further information, please contact Hayley Collins on 03 5821 9033.

Applications Close Wednesday 24 June 2026.

Please note, applications may be reviewed as they are received and the role may be filled prior to the closing date.

How to apply: Email a cover letter addressing the Key Selection Criteria (as outlined in the “About You”) and a current resume to recruitment@gmcu.com.au

At GMCU, we’re more than a financial institution - we’re a community. Proudly member-owned and deeply connected to the Goulburn Valley since 1955, we’ve built a reputation for being a genuine banking alternative that puts its members and communities first. We’re purpose driven – and we reinvest our profits back into better products, smarter services, and stronger local communities. When you join GMCU, you’re joining a team that values authenticity, collaboration, and making a real difference in the communities that we live and operate in.

Lead, inspire and drive growth in your community

As Branch Manager you’ll be at the forefront of shaping financial success for our members and communities. The Branch Manager role isn’t just a leadership role – it is an opportunity to lead making a meaningful difference in the lives of our members and the Echuca and Kyabram communities. You will champion portfolio and lending growth, building strong member relationships and deliver tailored solutions to meet members financial needs. The core focus of the role will be on driving lending growth through sales and member acquisition strategies while building trusted partnerships that strengthen our presence in the Echuca and Kyabram region. Collaborating closely with our leadership team, you will play a key role in business development initiatives that elevate our profile and unlock new growth opportunities.

You will provide high level oversight of branch operations and empower the team to deliver efficient and exceptional member experiences.

About You

• You Live and breathe our values: Stronger Together, Ambition & Growth, Enabling Members & Communities, and Genuine & Authentic.
• You’re ready to grow: Hold Tier 2 certification or can successfully complete within three months of joining GMCU.
• You inspire people: Your leadership style drives team success through engagement, mentoring, coaching, capability uplift and continuous improvement.
• You’re a growth champion: with a proven and proactive track record of business development and portfolio growth, you know how to build strong networks and seize opportunities.
• You’re independent and driven: Managing your own portfolio, achieving objectives and prioritising effectively come naturally to you.
• You connect effortlessly: Outstanding interpersonal and communication skills help you to build relationships effectively with diverse stakeholders
• You lead with integrity: Exercising sound judgement, discretion and confidentiality is second nature.
• You’re compliance focused: You understand and promote within your team the importance of compliance, risk management and regulatory guidelines.

You’re ready to take the next step! Meeting GMCU’s pre-employment requirements is just the beginning of your journey with us. For further information, please email recruitment@gmcu.com.au

How to apply: Email a cover letter addressing the Key Selection Criteria (as outlined in the “About You”) and a current resume to recruitment@gmcu.com.au

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• Permanent Part-time (Approx. 30 hours per week)
• Hours of work – varies between 8:50am - 5:10pm
• Location - Benalla

Who We Are
At GMCU, we're more than a financial institution - we're a community. Proudly member-owned and deeply connected to the Goulburn Valley since 1955, we've built a reputation for being a genuine banking alternative that puts its members and communities first. We're purpose driven; we reinvest our profits back into better products, smarter services, and stronger local communities. When you join GMCU, you're joining a team that values authenticity, collaboration, and making a real difference in the communities that we live and operate in.

About the Role

As a Member Services Officer (MSO), you'll be the friendly face that welcomes members into our branches and sets the tone for an exceptional GMCU experience. Whether you're a seasoned banking professional or brand new to the industry, we've got you covered with comprehensive and supportive training that will help you to thrive.

This isn't just a job - it's a chance to make a real impact every day. You'll be the go-to person for our members; solving problems, answering questions, and creating positive experiences for a diverse range of members - from our valued members to the local community and our internal teams.

At GMCU, teamwork isn't just a buzzword - it's how we succeed because we know that we are stronger together. You'll collaborate with passionate colleagues who support each other and celebrate wins together.

What your day could look like:

• Delivering seamless financial transactions that make members' lives easier
• Having meaningful, needs-based conversations to help members achieve their goals
• Sharing your knowledge of our banking and insurance products to empower and support members
• Jumping in to support other roles or branches when needed—because flexibility is part of the fun!
• Representing GMCU at community events and building strong local connections

If you're looking for variety, connection, and the chance to grow in a supportive environment, this role is for you.

About You (Key Selection Criteria for this role)

We're looking for an MSO that brings energy, passion and a genuine desire to make a difference. To thrive in this role:

• You Live and breathe our values: Stronger Together, Ambition & Growth, Genuine & Authentic and Enabling Members & Communities.
• You're ready to grow: Hold Tier 2 certification or can successfully complete within three months of joining GMCU.
• You're a people person: Have demonstrated sales or customer service skills and know how to create an exceptional customer experience.
• You shine with enthusiasm: You're driven to create an exceptional member experience in every interaction.
• You can communicate with clarity: Whether written, or face to face you will communicate with confidence and clarity.
• You're detail orientated: Have a keen eye for detail and can spot the little things which make a big difference.
• You're tech savvy: You're comfortable working on a computer and software (e.g. Microsoft Office, POS systems) and adapting to new systems.
• You can working independently: You can manage priorities and achieve defined objectives without needing constant direction.
• Are a true team player: You contribute positively to the team and help to create a supportive and collaborative environment..
• Ready to hit the road: You hold a current Victorian drivers' licence and can travel within the Goulburn Valley region if needed.
• You're ready to take the next step: Meeting GMCU's pre-employment requirements is just the beginning of your journey with us.
• Pre-employment screening: Successfully complete background checks, reference checks, and police clearance as part of GMCU's pre-employment requirements.

Ready to take the next step?

Don't miss this opportunity to join a team that's passionate about creating a positive experience for GMCU members and making a real difference in our community. If you're excited to grow your career and be part of something meaningful, we'd love to hear from you!

Have questions? Call Kyra Seach - Branch Manager on 1800 694 628 for a confidential chat.

Apply now: Send your expression of interest including your cover letter and resume to recruitment@gmcu.com.au and start your journey with GMCU today

Applications Close 23 June 2026