Our Service Levels

 

Our commitment to you and your clients is based on a submitted home loan application which requires no rework, additional information or verification and contains the correct loan information and all supporting documentation at loan submission.

Our Service Levels may vary during times of high volume. Should you wish to discuss our Service Levels, contact your Broker Relationship Manager.

 

  

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Any referral is to be in accordance with your Broker Referral Arrangement. In particular, your obligation to limit activity to:

  • Inform the customer that GMCU is able to provide a particular Credit Activity or a class of Credit Activities;
  • Give to GMCU the Customer's name and contact details within five business days after informing the Customer; and
  • Give to GMCU a short description of the purpose for the Customer may want a provision of credit or a consumer lease (if the Broker knows the purpose).