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We have temporarily paused the sale of Fixed Rate Lock applications effective from 5:00pm (AEDT) Friday 6 February 2026.

This pause allows us to manage current market conditions and ensure responsible pricing and portfolio management. Any Rate Lock applications fully submitted and received by 4:59pm on Friday 6 February 2026 will continue to be honoured.

During the pause:

  • Applications already lodged with fully paid Rate Lock fees will continue under the standard process
  • New Fixed Rate Lock submissions will not be accepted
  • Fixed‑rate loan products remain available; however, the rate lock option is unavailable until further notice

We will update brokers as soon as the Fixed Rate Lock option is reinstated. For assistance with current applications, please contact our Broker Relationship Team.

Our Service Levels

 

Our commitment to you and your clients is based on a submitted home loan application which requires no rework, additional information or verification and contains the correct loan information and all supporting documentation at loan submission.

Our Service Levels may vary during times of high volume. Should you wish to discuss our Service Levels, contact your Broker Relationship Manager.

 

  

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Any referral is to be in accordance with your Broker Referral Arrangement. In particular, your obligation to limit activity to:

  • Inform the customer that GMCU is able to provide a particular Credit Activity or a class of Credit Activities;
  • Give to GMCU the Customer's name and contact details within five business days after informing the Customer; and
  • Give to GMCU a short description of the purpose for the Customer may want a provision of credit or a consumer lease (if the Broker knows the purpose).

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© 2024 by Goulburn Murray Credit Union Cooperative Ltd. All rights reserved. ABN 87 087 651 509 AFSL/Australian Credit Licence Number 241364 | BSB 803 078
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We acknowledge the Traditional Owners of the lands on which we operate and pay our respects to Elders past and present, and to emerging community leaders. We also acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within the communities in which GMCU operates and where our team members reside.