Customer owned banking code of practice

Customer owned banking code of practice

Trusted by over 4 million Australians

As a credit union, we meet the same regulatory standards as banks and are prudent and strong financial service providers.

It’s no wonder, over 4 million Australians are members of Credit Unions and mutual building societies.

Code of Conduct

GMCU has a Code of Conduct for staff and Directors. The Code ensures that, in everything we do, we will:

• Comply with Member Rights
• Serve Members
• Act Professionally
• Act Ethically and Beyond Reproach

We are committed to promoting and adhering to nationally adopted codes of practice that deliver service and protection to our members.

Customer-Owned Banking Code of Practice

The Customer-Owned Banking Code of Practice applies to individual and small business members of the Credit Union. It includes the following commitments:

1. We will be fair and ethical in our dealings with you
2. We will focus on our customers
3. We will give you clear information about our products and services
4. We will be responsible lenders
5. We will deliver high customer service and standards
6. We will deal fairly with any complaints
7. We will recognise customer rights as owners
8. We will comply with our legal and industry obligations
9. We will recognise our impact on the wider community
10. We will support and promote the Customer Owned Banking Code of Practice

The provisions of the Customer Owned Banking Code of Practice apply to all operations of the Credit Union.

Find out more about the Code of Practice: https://www.customerownedbanking.asn.au/about-us/our-sector/code-of-practice/