Careers

Member Services Officer – Kyabram, Permanent full-time

About the Role

The Member Services Officer (MSO) is the first face you’ll see when you walk into a GMCU branch. If you’ve got banking experience, great! If not, no worries. We’ll provide you with all the banking training you’ll need. 

We’re really looking for someone who can comfortably interact with - and problem solve for - a broad range of people, whether it be members, people in the local community, or our support teams.

Teamwork makes the dream work here at GMCU – so we’re also keen to have someone who understands how to positively contribute as part of a broader team. 

Each day might look different, but usually you’ll find yourself: 

• Completing financial transactions for members 
• Conducting needs-based conversations with members and potential members
• Understanding and being able to talk about our banking and insurance products and services.

This position may also be required to provide relief support within the branch (i.e. in other roles) and for other branches within the network from time to time. 

About You (Key Selection Criteria for this role)

• Our values (Stronger Together, Ambition & Growth, Genuine & Authentic and Enabling Members & Communities) align with yours
• You hold Tier 2 certification or have the ability to successfully complete within two months of commencement. 
• You have demonstrated sales or customer service skills and experience.
• You’re enthusiastic and possess a drive to exceed member expectations.
• Communication – whether written, or face to face – is a breeze for you.
• You have a keen eye for detail. 
• You’re comfortable working on a computer and software (e.g. Microsoft Office, POS systems) 
• Working independently to achieve defined objectives and prioritise your workload comes naturally. 
• Ability to participate as an active and positive member of your team at work. 
• You hold a current Victorian drivers’ licence. 
• The ability to successfully meet GMCU’s pre-employment screening requirements.

Keen to apply? Email a cover letter addressing the Key Selection Criteria (as outlined in the “About You”) and a current resume to recruitment@gmcu.com.au.

Applications Close 30 July 2025

Member Services Officer - Mooroopna, Permanent full-time

About the Role

The Member Services Officer (MSO) is the first face you’ll see when you walk into a GMCU branch. If you’ve got banking experience, great! If not, no worries. We’ll provide you with all the banking training you’ll need. 

We’re really looking for someone who can comfortably interact with - and problem solve for - a broad range of people, whether it be members, people in the local community, or our support teams.

Teamwork makes the dream work here at GMCU – so we’re also keen to have someone who understands how to positively contribute as part of a broader team. 

Each day might look different, but usually you’ll find yourself: 

• Completing financial transactions for members 
• Conducting needs-based conversations with members and potential members
• Understanding and being able to talk about our banking and insurance products and services.

This position may also be required to provide relief support within the branch (i.e. in other roles) and for other branches within the network from time to time. 

About You

• You’re a values-driven individual who’s passionate about community and connection and able to live and breathe our values: Stronger Together, Ambition & Growth, Genuine & Authentic and Enabling Members & Communities.
• You hold Tier 2 certification or have the ability to successfully complete within three months of commencement. 
• You have demonstrated sales or customer service skills and experience. 
• You’re enthusiastic and possess a drive to exceed member expectations. 
• Communication – whether written, or face to face – is a breeze for you.
• You have a keen eye for detail. 
• You’re comfortable working on a computer and software (e.g. Microsoft Office, POS systems) 
• Working independently to achieve defined objectives and prioritise your workload comes naturally. 
• Ability to participate as an active and positive member of your team at work. 
• You hold a current Victorian drivers’ licence. 
• The ability to successfully meet GMCU’s pre-employment screening requirements.

Keen to apply? Email a cover letter addressing the Key Selection Criteria (as outlined in the “About You”) and a current resume to recruitment@gmcu.com.au

Applications Close 1 August 2025

Mobile Relationship Manager - Kilmore Branch, Permanent full time

About the Role

The Mobile Relationship Manager is responsible for driving member lending acquisition via new business development and established referrals sources. The Mobile Relationship Manager will build on existing and ever-growing networks, providing great financial outcomes for our members, provide a seamless and enjoyable member experience and source new opportunities and hold meaningful conversations to uncover financial needs and ultimately providing members and potential members with appropriate solutions.

About You (Key Selection Criteria)

• Our values (Stronger Together, Ambition & Growth, Enabling Members & Communities and Genuine & Authentic) align with yours. 
• A Certificate IV in Finance and Broker Management with well-developed business lending and credit analysis skills and the ability to deliver needs-based financial solutions.
• You hold Tier 2 certification or have the ability to successfully complete within two months of commencement
• You have a proven and proactive track record of business development and portfolio growth with established quality referral sources and networks 
• Strong relationship management skills – stakeholders, members, and local community
• Self-motivated and dedicated to working in a highly autonomous role, manage own portfolio, achieve defined objectives with the ability to manage evolving priorities to meet tight deadlines.
• Outstanding interpersonal and communication skills (written and verbal) including the ability to manage relationships effectively and consultatively with a diverse range of internal & external stakeholders
• Demonstrated commitment to the delivery of prompt high quality member services. 
• Demonstrated problem-solving skills, including the ability to exercise sound judgement, discretion and confidentiality. 
• Advanced computer literacy.
• Ability to promote and follow compliance, risk and regulatory policies and guidelines.
• Current Victorian car licence
• The ability to successfully meet GMCU’s pre-employment screening requirements. 

Keen to apply? Email a cover letter addressing the Key Selection Criteria (as outlined in the “About You”) and a current resume to recruitment@gmcu.com.au.

Applications Close 30 July 2025

Broker Relationship Manager - Shepparton, Permanent full-time      

About the Role

GMCU is seeking for a Broker Relationship Manager to play a key role in developing and managing broker networks. Reporting directly to the Chief Operations Officer you will be responsible for the acquisition of new business, building long-term relationships specifically targeting residential lending, help strengthen our market presence and support our business goals.

You will be well-supported by dedicated Broker support that will assist with all areas of processing and on-boarding of new members.

About You (Key Selection Criteria)

• Our values (Stronger Together, Ambition & Growth, Enabling Members & Communities and Genuine & Authentic) align with yours.
• You hold Tier 2 certification or have the ability to successfully complete within three months of commencement.
• Self-motivated and dedicated to working in a highly autonomous role, managing own portfolio, achieve defined objectives with the ability to manage evolving priorities to meet tight deadlines.
• Outstanding interpersonal and communication skills (written and verbal) including the ability to manage relationships effectively and consultatively with a diverse range of internal & external stakeholders
• Substantial business lending experience and working knowledge of the commercial broker market and an ability to analyse financial statements.
• Demonstrated commitment to the delivery of prompt high quality member services.
• Demonstrated problem-solving skills, including the ability to exercise sound judgement, discretion and confidentiality.
• Advanced computer literacy.
• Ability to promote and follow compliance, risk and regulatory policies and guidelines.
• Current Victorian car licence
• The ability to successfully meet GMCU’s pre-employment screening requirements.

Keen to apply? Email a cover letter addressing the Key Selection Criteria (as outlined in the “About You”) and a current resume to recruitment@gmcu.com.au.

Applications Close 30 July 2025.