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We provide the following services as an agent of Western Union, with the exception of Cash Passport Card when we act as agent of Mastercard Prepaid Management Services Australia.

This information is general in nature. More specific information can be found at Western Union’s website www.holidaymoney.com.au or Mastercard Prepaid Management Services Australia\'s website www.cashpassport.com.au

Foreign Currency

What’s one of the first things we need to have when we step into a foreign country? Local Cash! Simple things like buying a coffee, bottle of water or paying a taxi become difficult if we do not have the local currency to purchase them with.

Why not order your foreign currency ahead of time before leaving Australia and take the hassle out of queues at the airport. We have the ability to offer you a large range of currencies and denominations. US Dollars, British Pounds, Euro and New Zealand Dollars can be made available for pick up in normally less than one week.

Don’t forget, we also repurchase your unused foreign currency when you return from your overseas trip.

Security Hints & Tips
  • For security reasons, Western Union suggests you do not carry around large amounts of local cash.
  • To minimise loss or theft Western Union recommends carrying small amounts of foreign cash only.
  • As an alternative to cash, the Cash Passport (see further details below) is a safe and convenient way to carry your holiday money.
How to go order?

Simply pop into your local branch and place your order with one of our friendly MSO’s.

Telegraphic Transfers

A Telegraphic Transfer (also known as a “Wire”) is an electronic transfer of funds directly credited to a beneficiary’s overseas bank account. A choice of more than 130 currencies is offered.

The exchange rate for your Telegraphic Transfer will be determined at the time of the transfer.

Why should I use a TT?

In most cases a TT is the quickest way to send funds abroad (a TT will normally take one to two business days to reach the beneficiary)

Sending a TT in the beneficiary’s currency is usually more cost effective and helps ensure the funds are credited more quickly, as the payment can go “straight through” /p>

What details do I need to send a TT?

You will need to provide full details of the beneficiary’s bank account, including their IBAN (International Bank Account Number) if they are in Europe.

To comply with Australian Government regulations you must also provide the beneficiary’s full street address.

Please note that TT’s are sent via a network of correspondent banks, which sometimes levy a small handling charge on your payment. Any such fees are totally out of our control. Given that a network of banks is used to complete your telegraphic transfer, the time it takes for your payment to be credited cannot be guaranteed.

If you have decided that a TT is the payment method for you, please contact a branch to organise your payment.

Inward Telegraphic Transfer

An Inward Telegraphic Transfer (also known as an “Inward Wire”) is an electronic transfer of funds directly credited to your account from an overseas remitter. In most cases a TT is the quickest way to receive funds from abroad (a TT will normally take two-to-three business days to be credited to your account, although this can never be guaranteed).

The remitter should send the funds in their own currency, and Western Union Business Solutions will convert them into Australian Dollars before forwarding to us for credit to your account. Funds can be received in a range of currencies.

Each currency that can be received has its own payment instructions form (known as a “Standard Settlement Instruction”).  To arrange an Inward TT all you have to do is forward the appropriate Standard Settlement Instructions for the currency being sent, to the overseas sender; they in turn provide these instructions to their bank when sending the payment.


International Cheques / Drafts

A Draft is like a bank cheque made out in a foreign currency. It’s another way for you to make payments and settle a transaction overseas, especially if you don\'t have the receiver’s electronic bank account details. Drafts can be sent overseas via mail and are available in a wide range of currencies.

Why should I use a Draft?

Access to more than 24 currencies

Can be enclosed with letters or invoices and forwarded direct to the beneficiary

Should your Draft go missing in transit, upon your notification, Western Union Business Solutions will normally be able to put a stop on it and issue a replacement. Conditions apply – click here: WUBS Drafts PDS , for a Drafts Product Disclosure Statement.

Offers security around payment – Drafts are a non-negotiable instrument and can only be credited to the beneficiary’s bank account, unless the beneficiary has endorsed the draft.

What transfer details do I need to supply?

For us to arrange the draft you will need to provide us the details of the person you\'re sending the money to (beneficiary).

  • Person\'s full name
  • Person\'s full street address
  • Any special instructions for the transfer
  • Currency and amount 
How do I arrange a Draft?

Drop into your nearest branch.

Conversion of Foreign Currency Draft / Cheque you have received

If you have received a Draft / Cheque in a foreign currency we, in association with Western Union Business Solutions will usually be able to convert it into Australian Dollars for credit to your account.

Typically, personal, bank, company or government foreign currency cheques can be converted (although money orders are not accepted). However, please note that some conditions do apply. Speak to a branch staff member for further information.

Cheques can be converted from a range of foreign currencies.

Cash Passport Card

Load up to 11 currencies and use it at millions of locations worldwide everywhere Mastercard is accepted.  Load, spend and top up your card on the go, so you’re always in control. 

  • Free global Wi-Fi=. Stay connected across a million Boingo hotspots
  • 24/7 global assistance. Help a call away whenever and wherever you are
  • Emergency cash access. Our team is ready to replace your card or organise cash%
  • Lock and load up to 11 currencies*. Lock in exchange rates* and know exactly how much you have to spend
  • Accepted at millions of locations worldwide^. Spend fluently wherever Mastercard is accepted instore, online and ATMs
  • Manage your account. Track spend, reload, or move money between currencies online, anywhere, anytime. 
How Does Cash Passport Outsmart Travel Money?

1. Safer and more secure than cash.
Cash Passport offers 24/7 Global Assistance. If you lose your wallet, simply call us. Sometimes, these things happen. We’ll quickly organise a new card, free of charge and help you get emergency cash% so you can keep enjoying your holiday.

2. Keep track of your travel money
My Account’ lets you manage your money wherever you are, like reloading your card and transferring between currencies. Shop with confidence knowing exactly how much you have to spend, or simply load more funds with the advantage of locked-in exchange rates*. Load up to 11 currencies: USD, EUR, GBP, NZD, CAD, SGD, JPY, THB, HKD, AED, AUD+.

3. Convenient and Contactless
Enjoy the freedom of travelling the world with just one card. Eat, shop or play wherever Mastercard® is accepted or withdraw from ATMs along the way, just as you would with your bank card at home. Quicker than cash, contactless payments can save you time when tapping with Cash Passport.

Cash Passport can be purchased in store. Just be sure to have your Australian driver\'s license or passport ready. Once you have a Cash Passport, you won’t look back.

Simply pre-pay and go! The Cash Passport is a great way to travel overseas with money.

Get your Cash Passport now by visting your local branch.


More About the Product Issuers

More about Western Union

The financial products (Drafts and Telegraphic Transfers) referred to in this communication are provided by Western Union Business Solutions (Australia) Pty Ltd ABN 24 150 129 749 AFSL 404092, trading as Western Union Business Solutions (“WUBS”), under its agreement(s) with your Financial Institution. Fees & Charges and Terms & Conditions apply.

It\'s important for you to consider the relevant Product Disclosure Statement (“PDS”) and any other relevant WUBS documents before you decide whether or not a financial product is right for you. A Draft PDS is available for each financial product issued by WUBS from us or on the compliance section of the WUBS website http://business.westernunion.com.au/about/compliance/. Any advice provided above is general and does not take account of your personal objectives, financial situation or needs.

This communication has been prepared solely for informational purposes and does not in any way create any binding obligations. The relationship relating to the financial products referred to in this communication are solely between you and us. No representations, warranties or conditions of any kind, express or implied, are made in this communication.

Western Union Business Solutions is an operating division of the Western Union Company. Western Union is the issuer of the financial products referred to in this communication.

The financial products (Foreign Cash) referred to in this communication are arranged by WUBS and provided by Travelex Limited (ABN 36 004 179 953, AFSL 222 444) who is the supplier of foreign cash.

More about Mastercard Prepaid Management Services Australia

Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Multi-currency Cash Passport™ and Cash Passport™ Platinum (“Cash Passport”) in conjunction with the issuer, Heritage Bank Limited (ABN 32 087 652 024, AFSL 240 984).  You should consider the Product Disclosure Statement for the relevant Cash Passport available at www.cashpassport.com.au before deciding to acquire the product.  Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you.

MasterCard® and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.
* Lock-in your exchange rates means the exchange rate is locked in for the initial load only. The exchange rates for subsequent reloads will be set at the prevailing exchange rate at the time of the transaction.
^ Subject to any surcharge that may be imposed directly by merchants. Cash Passport is unable to be used for purchases related to gambling or adult entertainment. Currently Cash Passport cannot be used in the following countries and geographical regions due to sanctions that are currently in place: Crimea, Iran, North Korea, Sudan and Syria. If you attempt to use your card at merchants in any of these countries and geographical regions, your request will be declined. In addition, the ATMs and POS terminals are not owned or operated by the Issuer or MasterCard Prepaid Management Services Australia Pty Limited and the Issuer or MasterCard Prepaid Management Services Australia Pty Limited are not responsible for ensuring that merchants will accept the Card. For example, the Issuer and MasterCard Prepaid Management Services Australia Pty Limited cannot control when an ATM or POS terminal is due for maintenance or is faulty or if a merchant chooses not to accept the Card. In such cases, your Card may not function properly or be declined. For more information please see the Product Disclosure Statement at www.cashpassport.com.au.

+ Before you make a decision to acquire the card, please check www.cashpassport.com.au for the latest currencies supported.

% T&Cs apply. Customer must contact Customer service to report lost or stolen card. Emergency cash can be arranged up to the balance on your Cash Passport, subject to availability of funds at the approved agent location.

= T&Cs apply. Wi-Fi is provided by Boingo hotspots. Visit cashpassport.com.au and mastercard.boingo.com for more information.

Hints & Tips