We're here to help you.
If you would like to speak to us about your experience with any of our products or services, we encourage you to get in touch. Our team is here to help, and will guide you through our complaint handling process.
Here are a few ways you can reach us:
- Call us on (03) 5821 9033;
- Contact your local team here; or
- E-mail us your feedback directly at
Our dispute resolution system is in place to ensure we can respond to any complaints about any of our banking products or services, or about any other financial service we provide relating to insurance products.
It's our policy to handle any complaint efficiently and fairly. If you feel that we've got this wrong, you may refer your complaint to our external dispute resolution centre.
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
Our complaints process is detailed in our pdf Resolution Guide for Complaint & Disputes , available online or at your local branch.