Phone direct services are scheduled to be discontinued on 14 February 2024. 

While phone direct service will no longer be available, we encourage you to utilise our Internet Banking platform, Mobile App, and one of our 10 branches for convenient access to your accounts. 

What does this mean? 

Going forward, telephone banking services will no longer be offered.

This decision was made as part of our ongoing efforts to enhance our banking services and provide you with a more secure and efficient experience.

We understand the impact this may have, and we want to assure you that alternative channels are available for your banking needs.

What are the alternative options? 

We offer a range of products to help you with your banking needs, and convenient access to your accounts, including;  

• Internet Banking  
• Mobile App  
• In-branch transfers  

Our Internet Banking and Mobile App services offer a range of features, including balance inquiries, fund transfers, and transaction history.   

If you have any questions please call us on (03) 5821 9033, our local customer support team will be happy to help you.