How do I activate my gmcu Visa Debit card?
You can activate your gmcu Visa Debit card via Internet Banking, the gmcu app or in-branch.
Is there a limit on how much I can withdraw from my account on one day via Visa Debit or EFTPOS?
The amount of money you can withdraw from your account via Visa Debit or EFTPOS is only limited by the balance in your account.
How do I dispute a transaction on my Visa Debit card?
If there is a transaction on your Visa Debit account that you have not authorised, you may be able to apply for a Visa Chargeback to have that transaction refunded. Contact a gmcu branch to find out how.
How do I report a lost or stolen Visa Debit Card?
From within the gmcu App, you can lock or unlock your Visa Debit card to prevent it being used by someone else.
You can report a lost or stolen Visa Debit card via Internet Banking, the gmcu App, by calling a gmcu branch or the 24-hour Visa Card Hotline on 1800 648 027.
Alternatively, you can report your card and arrange a replacement by calling Vigil Fraud Monitoring Services on 1300 705 750.
What are the terms and conditions of use for Visa Debit Cards?
Click here to review the terms and conditions for Visa Debit cards.
Visa Secure & eftpos Secure
What happens if I don’t receive a code via SMS while making a transaction?
It’s important that gmcu has your correct mobile number. If we don’t have your correct number, the transaction will not proceed. If you need to update your contact details, please update your details via Internet Banking, or you can call or visit your local branch.
How do I check if gmcu has my correct mobile number?
You can update your details via Internet Banking or call or visit your local branch.
How do I register to receive this security service?
gmcu Visa Debit card holders are automatically registered for this free service.
If I update my contact details, how soon will I be able to use my Visa to make a purchase?
Your records will be updated immediately, however Visa Secure files will not be updated until the following day.
What happens if I am overseas and shopping online?
Get in touch with us before you go overseas and we can help make sure your online transactions will proceed. Check with your phone service provider that you have global roaming activated to be able to receive SMS messages while overseas. For more information about Visa Secure, click here or call your local branch.
