• 1
  • 2
  • 3
  • 4

We provide the following services as an agent of Western Union, with the exception of Cash Passport Card when we act as agent of Mastercard Prepaid Management Services Australia.

This information is general in nature. More specific information can be found at Western Union’s website www.holidaymoney.com.au or Mastercard Prepaid Management Services Australia's website www.cashpassport.com.au

Foreign Currency

What’s one of the first things we need to have when we step into a foreign country? Local Cash! Simple things like buying a coffee, bottle of water or paying a taxi become difficult if we do not have the local currency to purchase them with.

Why not order your foreign currency ahead of time before leaving Australia and take the hassle out of queues at the airport. We have the ability to offer you a large range of currencies and denominations. US Dollars, British Pounds, Euro and New Zealand Dollars can be made available for pick up in normally less than one week.

Don’t forget, we also repurchase your unused foreign currency when you return from your overseas trip.

Security Hints & Tips
  • For security reasons, Western Union suggests you do not carry around large amounts of local cash.
  • To minimise loss or theft Western Union recommends carrying small amounts of foreign cash only.
  • As an alternative to cash, the Cash Passport (see further details below) is a safe and convenient way to carry your holiday money.
How to go order?

Simply pop into your local branch and place your order with one of our friendly MSO’s.

Telegraphic Transfers

A Telegraphic Transfer (also known as a “Wire”) is an electronic transfer of funds directly credited to a beneficiary’s overseas bank account. A choice of more than 130 currencies is offered.

The exchange rate for your Telegraphic Transfer will be determined at the time of the transfer.

Why should I use a TT?

In most cases a TT is the quickest way to send funds abroad (a TT will normally take one to two business days to reach the beneficiary)

Sending a TT in the beneficiary’s currency is usually more cost effective and helps ensure the funds are credited more quickly, as the payment can go “straight through” /p>

What details do I need to send a TT?

You will need to provide full details of the beneficiary’s bank account, including their IBAN (International Bank Account Number) if they are in Europe.

To comply with Australian Government regulations you must also provide the beneficiary’s full street address.

Please note that TT’s are sent via a network of correspondent banks, which sometimes levy a small handling charge on your payment. Any such fees are totally out of our control. Given that a network of banks is used to complete your telegraphic transfer, the time it takes for your payment to be credited cannot be guaranteed.

If you have decided that a TT is the payment method for you, please contact a branch to organise your payment.

Inward Telegraphic Transfer

An Inward Telegraphic Transfer (also known as an “Inward Wire”) is an electronic transfer of funds directly credited to your account from an overseas remitter. In most cases a TT is the quickest way to receive funds from abroad (a TT will normally take two-to-three business days to be credited to your account, although this can never be guaranteed).

The remitter should send the funds in their own currency, and Western Union Business Solutions will convert them into Australian Dollars before forwarding to us for credit to your account. Funds can be received in a range of currencies.

Each currency that can be received has its own payment instructions form (known as a “Standard Settlement Instruction”).  To arrange an Inward TT all you have to do is forward the appropriate Standard Settlement Instructions for the currency being sent, to the overseas sender; they in turn provide these instructions to their bank when sending the payment.

International Cheques / Drafts

A Draft is like a bank cheque made out in a foreign currency. It’s another way for you to make payments and settle a transaction overseas, especially if you don't have the receiver’s electronic bank account details. Drafts can be sent overseas via mail and are available in a wide range of currencies.

Why should I use a Draft?

Access to more than 24 currencies

Can be enclosed with letters or invoices and forwarded direct to the beneficiary

Should your Draft go missing in transit, upon your notification, Western Union Business Solutions will normally be able to put a stop on it and issue a replacement. Conditions apply – click here:  pdf WUBS Drafts PDS , for a Drafts Product Disclosure Statement.

Offers security around payment – Drafts are a non-negotiable instrument and can only be credited to the beneficiary’s bank account, unless the beneficiary has endorsed the draft.

What transfer details do I need to supply?

For us to arrange the draft you will need to provide us the details of the person you're sending the money to (beneficiary).

  • Person's full name
  • Person's full street address
  • Any special instructions for the transfer
  • Currency and amount 
How do I arrange a Draft?

Drop into your nearest branch.

Conversion of Foreign Currency Draft / Cheque you have received

If you have received a Draft / Cheque in a foreign currency we, in association with Western Union Business Solutions will usually be able to convert it into Australian Dollars for credit to your account.

Typically, personal, bank, company or government foreign currency cheques can be converted (although money orders are not accepted). However, please note that some conditions do apply. Speak to a branch staff member for further information.

Cheques can be converted from a range of foreign currencies.

Cash Passport Card

Simply pre-pay and go! The Cash Passport is a great way to travel overseas with money.

Key features and benefits
  • ATM Cash Passport cards can be purchased in eight currencies:British Pounds, Euros, UAE Dirhams, US, New Zealand, Hong Kong, Singapore and Australian Dollars.
  • ATM cards provide access to local currency at over one million Visa ATM’s worldwide.
  • Debit cards are accepted at over 24 million Visa retailers worldwide and can also be used for online purchases.
  • Not linked to bank accounts and you don’t need to be over 18.
  • Issued instantly over the counter.
  • ATM card provides maximum security - PIN protected. A great way to reduce the risk of fraud and identity theft.
  • Emergency cash available via Western Union or through the Access Prepaid Australia Bureau network.
  • Foreign cards enable you to lock in the exchange rate before leaving the country.
  • You can easily check your balance, transfer currencies, review transactions and locate your closest ATM on line at www.cashpassport.com.au or via the cashpassport App
  • Additional funds can be added at participating agent locations, via BPAY or SMS. 

The AUD Card is intended for use as a travel money card and not intended for use in Australia. A fee will apply when you use an AUD Card to withdraw from an ATM in Australia.

24/7 Global Emergency Assistance

Customer support is available 24 hours a day through the Access Prepaid Australia's 24/7 Global Emergency Assistance service which provides a range of services including providing card balances, help with a forgotten PIN, replacement of lost or stolen cards, emergency cash to anywhere in the world, translator services, help finding legal or medical support and sending a message home.

The list of global toll free phone numbers are included in the Cash Passport Pack.

Retrieving any balance of funds left on the card on your return

To retrieve the remaining balance on the card, complete the Cash Passport Encashment Authorisation Form located at www.cashpassport.com.au

Or simply access funds via a local Visa ATM machine.

Please refer to the Cash Passport brochure for more information on fees and limits.

More About the Product Issuers

More about Western Union

The financial products (Drafts and Telegraphic Transfers) referred to in this communication are provided by Western Union Business Solutions (Australia) Pty Ltd ABN 24 150 129 749 AFSL 40409, trading as Western Union Business Solutions (“WUBS”), under its agreement(s) with your Financial Institution. Fees & Charges and Terms & Conditions apply.

It's important for you to consider the relevant Product Disclosure Statement (“PDS”) and any other relevant WUBS documents before you decide whether or not a financial product is right for you. A Draft PDS is available for each financial product issued by WUBS from us or on the compliance section of the WUBS website http://business.westernunion.com.au/about/compliance/. Any advice provided above is general and does not take account of your personal objectives, financial situation or needs.

This communication has been prepared solely for informational purposes and does not in any way create any binding obligations. The relationship relating to the financial products referred to in this communication are solely between you and us. No representations, warranties or conditions of any kind, express or implied, are made in this communication.

Western Union Business Solutions is an operating division of the Western Union Company. Western Union is the issuer of the financial products referred to in this communication.

The financial products (Foreign Cash) referred to in this communication are arranged by WUBS and provided by Travelex Limited (ABN 36 004 179 953, AFSL 222 444) who is the supplier of foreign cash.

More about Mastercard Prepaid Management Services Australia

Matstercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Cash Passport in conjunction with the issuer, Heritage Building Society Limited (ABN 32 087 652 024, AFSL 240 984). You should consider the Product Disclosure Statement for the relevant Cash Passport available at www.cashpassport.com.au before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you.

Hints & Tips