Access

Card Facilities

Redicard

The Credit Union Redicard is an access card to your Savings Account. It is not a Credit Card and cannot be used as such. Its purpose is to save you from having to carry large sums of cash.

You can use your Credit Union Redicard only in Australia and in most ATM's as follows:

  • to obtain cash up to $1,000 per day from a number of Australian Automated Teller Machines (ATM's) Your PIN (Personal Identification Number) must be input to obtain access.
  • to purchase goods or services and/or obtain cash up to a value of $1,000 per day, at any retailer or service provider displaying EFTPOS facilities. Those EFTPOS outlets not providing cash usually display a notice to that effect. Your PIN (Personal Identification Number) must be input to purchase goods or services and to obtain cash.

Redicard cannot be used to purchase goods or services from merchant retailers or service providers other than those participating as an EFTPOS outlet and it cannot be used overseas.

Your Credit Union Redicard can be used to access your On Call Savings Account (S1), Deeming Account (S3), or Business Account (S2).

Visa Card

The Credit Union VISA card is a Deposit Access (or Debit) card, not a credit card like Bankcard. That means you draw against the funds in your savings account. Supposing you buy something in Melbourne and pay for it using your Credit Union VISA card, the amount is automatically debited against your Savings account when the entry reaches the Credit Union. It saves you from having to carry large sums of cash.

Your Credit Union VISA card can be used to access your On Call Savings Account (S1), Deeming Account (S3) or Business Account (S2).

You can use your Credit Union VISA card as follows:

  • at any merchant retailer or service provider displaying the VISA sign in Australia or overseas - shops, restaurants, airlines, hotels, service stations etc.
  • to purchase goods or services and/or obtain cash up to a value of $1,000 per day, at any service provider displaying EFTPOS facilities. Those EFTPOS outlets not providing cash usually display a notice to that effect. Your PIN (Personal Identification Number) must be input to purchase goods or services or to obtain cash.
  • to obtain cash up to $1,000 per day from a number of Automated Teller Machines (ATM's) - Your PIN (Personal Identification Number) must be input to obtain access.

All GMCU Visa cardholders are automatically registered for Verified by Visa, a service providing extra protection and security when purchasing from participating online retailers.

For more information on this free service, click here.

Visa Chargeback

Under the scheme rules set by Visa, you may have a chargeback right for a transaction you believe was not authorised.

A chargeback right may apply where your Visa Card number was used to make the transaction, but does not apply for EFTPOS transactions where ‘Cheque’ or ‘Savings’ was selected.

Visa will only accept a chargeback if it is lodged within timeframes set in the scheme rules, so it is important that you notify us immediately you become aware of an unauthorised transaction on your account.

General Information about your VISA and Redicard

All cardholders are given a PIN (Personal Identification Number). This PIN should not be recorded on the card or where it can be found, otherwise the cardholder could be held responsible for amounts obtained by fraudulent use if the card is stolen.

A monthly fee is charged for each card used on an account. Please refer to the Fees and Charges schedule for more information.

Overdraft facilities are available to approved members. An application for an approved limit is necessary in all cases.

You should retain the sales dockets and check them against the relevant entries on your statement. A statement of your accounts can be mailed out to you, and are also available on request. Fees may apply for the provision of additional statements.

If your card is lost or stolen it is necessary to contact the Credit Union immediately and report the loss. If the Credit Union is not open, then ring VISA Card and Redicard HOTLINE on 1800-224-004 (Toll Free Australia wide). It is manned 24 hours every day of the week. If you are overseas, report the loss immediately to the nearest VISA office (for VISAcards) as well as notifying the Credit Union. A replacement card will be issued as quickly as possible.

Your use of the card will be governed by the terms and conditions and you should read them carefully.

The provisions of the Mutual Banking Code of Practice apply to this facility.

Transactions initiated by your VISAcard or Redicard may be subject to fees - please refer to the Schedule of Fees and Charges.

Merchants and other institutions who accept payment by VISAcard or Redicard may impose additional restrictions on the use of the card.

The Goulburn Murray Credit Union reserves the right to cancel a VISAcard or Redicard, if its use is not conducted in accordance to the Conditions of Use of the card.

Regular Payments from your Card Account

A regular payment is where you provide a merchant with your card number and authorise them to regularly charge you. Such payments could include bills (e.g. phone or internet supplier) or insurance premiums.

If you authorise regular payments on your account you must ensure you keep relevant correspondence and details about the payments. The Australian Payments and Clearing Association (APCA) provides FAQ’s, and a template for keeping track of regular payments, on their website.

If your card number changes (e.g. you have moved to GMCU from another financial institution or as a result of a lost card) you will need to let the merchant know your new card number.

We have prepared a template letter here for advising a merchant that your card number has changed.

My Card

The Credit Union offers MyCard MasterCard. This credit card has an interest free period of up to 55 days, 2 rewards schemes, (including Qantas Frequent Flyer program), special rate for large purchases and more.

An application for the MasterCard should be completed and forwarded to your nearest branch for checking. The application is then forwarded to the Cuscal Ltd, for assessment. The credit provider for MyCard is Citgroup Pty Ltd.

Should you be successful with approval, a credit limit will be applied to your new credit card, which may be the same as the limit you requested, or one set by the application centre.

Your MyCard MasterCard will then be sent to your mailing address - a PIN (Personal Identification Number) will follow in approximately 3 working days. The PIN is necessary to access ATM's and transact at EFTPOS outlets. This PIN should not be recorded on the card or where it can be found, otherwise the cardholder could be responsible for amounts obtained by fraudulent use if the card is stolen.

Your MyCard MasterCard can be used at any merchant retailer or service provider displaying the MasterCard sign in Australia and overseas for purchases of goods and services - this also includes ATM access displaying MasterCard signage.

An annual fee applies for MyCard MasterCard and the level of fee is dependant upon which rewards scheme you choose - full details of these fees and any further details you may wish to obtain, can be done so by contacting your nearest branch.

Cheque Facilities

Member Cheques

The Credit Union's cheque book facility operates on your On Call Savings Account (S1), Deeming Account (S3) or Business Account (S2).

An application to use the facility is necessary and approval will be at our discretion. Application forms are available at any of our offices.

Approved members are issued with a cheque book - 25, 50, 100 or 200 forms - and simply write out cheques against the funds in your On Call Savings Account. It takes approximately 7-10 days to obtain the first cheque book from the printers.

National Bank acts as our agent to process cheques through the Australian Payments Clearing Association's system. Some cheque books will have the National Bank logo on them, others will the logo of our industry body - Cuscal. In any case, you are not able to cash cheques at the National Bank.

The provisions of the Mutual Banking Code of Practice apply to this facility. Please refer to the Terms and Conditions which apply to the Member Chequing Facility.

Corporate Cheques

Members may purchase a Corporate Cheque from the Credit Union.

Our Corporate Cheques are treated as Bank Cheques.

No Stop Payments will be accepted on a Corporate Cheque unless the cheque has been lost or stolen and you sign an appropriate declaration and indemnity.

Information on Cheques

A fee will be charged for issue of a Corporate Cheque, as well as a request for any stop-payment requests, both corporate and member cheques. Member cheque withdrawals are subject to some fees, so please refer to the Schedule of Fees and Charges for more information.

Direct Payments

Payment Services

The Credit Union has facilities to accept direct entry credits and direct entry debits. We will also accept written requests to debit an account and either transfer funds between accounts, or make payment to a third party on a regular basis by means of a periodical payment. Any fees charged for this service will be as listed on the Schedule of Fees & Charges available at your branch.

Direct Entry Credits

You can instruct your payroll office to directly credit your wages into your Goulburn Murray Credit Union account.

All direct credits are automatically credited to your On Call Savings Account (S1) or Business Account (S2) when you quote your member number and BSB, or to your specific account by using your Alternate Account Number and BSB. In any case, you can have any portion of these funds redirected to any other account by simply signing an authority at your branch with the appropriate instructions. Use this as an easy and fuss-free way to pay your loan payments, or to save into a Christmas Club account.

Direct Entry Debits

You can instruct an authorised supplier, in writing, to debit funds from your On Call Savings Account (S1) by quoting your member number & BSB, or from your sub S1, Deeming Account (S3) or Business Account (S2) by using your Alternate Account Number and BSB.

This instruction must be on the particular supplier's Direct Entry Authority form (Form PD-C) and lodged with the supplier, and payment is subject to available funds in the account and the time the debit is actioned.

We will not process any particular payment where there is an insufficient available balance in the account. Any dishonour fee charged to us by the central processing authority will be debited against your account.

Periodical Payments

You can instruct us to transfer funds from one account to another account (held at the GMCU or elsewhere), or to pay a cheque to another party. You must sign an authority if you wish for this arrangement to be put into place.

BPAY and BPAY View

The Easy way to pay household bills.

The GMCU offers BPAY, a flexible and convenient new bill payment service. Just look for the BPAY symbol on your household bills and then call our Telephone Banking Line on 03 5831 6666 or 1300 652 822. Or if you have access to our Internet Banking this can also be accomplished on the site under Bpay. Pay all your gas, electricity, telephone, water bills and many more at your convenience.

BPAY View is an online bill viewing service that allows you to receive and view your monthly bills online. You can use this service by registering your eligible bill (e.g. Telstra) whilst logged on to Internet Banking. When a bill is delivered to us, you will receive an email notification that it is ready to be viewed next time you log into Internet Banking.

You can view a list of BPay View billers at BPAY View

Telephone Banking

For access to information about your accounts 24 hours a day, call our balance enquiry service on 03 5831 6666 or for those not in the local area 1300 652 822. Telephone Banking will enable you to obtain account balances, transfer funds between accounts within your membership number, to obtain information on interest earned on your account in the last financial year, and to check the last transactions on your account. All you need to access this service is a touch-phone.

Transactions can be made by pressing the relevant number on your phone. When you are finished, simply hang up.

  1. To hear all your Savings Accounts balances
  2. To check the last transaction on an account
  3. To transfer funds between accounts
  4. To hear loan account balances
  5. To hear term Deposit account balances
  6. BPAY
  7. For interest earned on your account in the last financial year
  8. To change your Access Code

 

To apply contact your local branch.

Statements

Statements will be mailed at least every six months, if there has been a transaction on any type of account by you - savings, term deposit, loans etc.

Internet Banking

Internet Banking is the easy solution to remote banking. Account details can be viewed and transactions authorised from any personal computer or mobile phone with internet access. Apply for access from any branch.

Enhanced Internet Banking Security

You can register to receive a One Time Password (OTP) by SMS to your mobile phone every time you log on to Internet Banking.

This system out-smarts a fraudster who may have gained access to your logon password, because they will not receive the OTP and therefore cannot logon to your accounts. But you will receive the OTP, so you are immediately warned that a fraudster is trying to access your accounts.

Registering is easy: make sure your mobile number has been provided to us, then logon to Internet Banking and choose 'Security' from the 'Other' menu. Registration is free and we do not charge for you to receive the SMS.  

BankLink

The BankLink Service collects an electronic copy of your statement information and delivers it straight to your Accountant. This enables your Accountant to complete your bookwork more efficiently and accurately.

Your statement information is totally secure, as The BankLink Service complies with the stringent international security requirements of all the major banks and financial institutions.

The BankLink Service is designed to save time and money for businesses and can turn the hours that you spend on your accounts each month into minutes.

To find out more about The BankLink Service visit www.banklink.com.au or if you are a small business owner - speak to your accountant

 

Click here to review the terms and conditions for Access Facilities