Values Statement

GOULBURN MURRAY CREDIT UNION CORPORATE VALUES STATEMENT

The Goulburn Murray Credit Union is a mutual co-operative financial institution established to provide a range of high quality and cost efficient financial products and services to its members.

The following core values will guide the conduct of the Goulburn Murray Credit Union.

OUR MEMBERS

Our members are the primary purpose of our existence. We will aim to responsibly meet our member's expectations at every point of contact in a fair, ethical, and competent manner.

OUR STAFF

Our staff will be trained to competently, and efficiently meet the needs of our members, while offering exemplary service.

Working as a team, and offering support and respect to fellow team members will underpin our staff performance.

The Credit Union will appropriately reward staff for their performance, and will offer and maintain a high quality work environment.

OUR COMMUNITY

We will act as a responsible corporate citizen, caring for, and supporting the communities in which we live and operate.

OUR BUSINESS

We will provide a suite of relevant services and products to meet the needs of our members, while operating efficiently and within prudential and regulatory guidelines.

We will adopt, and follow strong corporate governance practices.

We will maintain adequate levels of reserves to ensure viability in all economic conditions.

OUR NATIONAL CREDIT UNION MOVEMENT

We will promote and adhere to nationally adopted codes of practice.

We will maintain an active involvement in the wider credit union movement by working with industry counterparts, suppliers, regulators, and industry bodies, to ensure best practice is maintained.