Codes of Practice
We are committed to promoting and adhering to nationally adopted codes of practice that deliver service and protection to our members.
Mutual Banking Code of Practice
The Mutual Banking Code of Practice includes the following commitments;
1. We will be fair and ethical in our dealings with you
2. We will focus on our members
3. We will give you clear information about our products and services
4. We will be responsible lenders
5. We will deliver high customer service and standards
6. We will deal fairly with any complaints
7. We will recognise member rights as owners
8. We will comply with our legal and industry obligations
9. We will recognise our impact on the wider community
10.We will support and promote the Mutual Banking Code of Practice
The provisions of the Mutual Banking Code of Practice apply to all operations of the Credit Union.
Click here to review the Mutual Banking Code of Practice.
Electronic Banking Code of Practice
The provisions of the Electronic Banking Code of Practice apply to all operations of the Credit Union.
